Launch a Web Form IT Support Ticket

In order to launch an IT Support Ticket, you will need to login into the IT Support Customer portal. (IT Freshdesk Administrator's Note: the Azure AD account, as well as the Freshdesk system requires the user's Login - full name, email and company  be created prior to being able to access the Customer portal.) 

Step 0: If you've never logged into the IT Support Ticket Portal before

• Follow instructions on this article first: Getting Started with the IT Support Ticket Portal

Step 1: 

• Go to this URL: https://itsupport.apexlp.com
• Click on the three lines (top right-hand-corner) to reveal the Login option

Step 2: 

• Click on the link: Are you a customer? "Login here"

Step 3: 

• Pick your account (in case you have multiple, select your work account)

Step 4: 

• Once into the portal, click "Submit a Ticket" to launch a new ticket.