There are 3 different ways to launch an IT Support Help Desk Ticket:
- Through a Web Form
- Access this URL through a web browser: https://itsupport.apexlp.com/
- Login into Customer Portal
- Can review status of previously launched tickets
- Through an Email
- Any email sent to this address gets automatically converted into a Freshdesk IT Support ticket.
- Send email to: itsupport@[company].com where company = weldfit or ashburnchemical or apexlp or danlocgroup. E.g. "itsupport@ashburnchemical.com"
- Be sure to include a meaningful Subject (the question or issue you are reporting), Category (whether it's a printer or computer laptop issue, etc., and full description, plus attach any screenshots that may be appropriate for the troubleshooting.
- Through a Phone App
- Google Play: Download and install "Freshdesk Support Desk" App
- Apple Store: Download and install "Freshdesk Support Desk" from the App Store
- Helpdesk URL: itsupport.apexlp.com
- Login is using your Windows Azure AD credentials.
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